In the last instalment we addressed Level 3 - Leverage. At the Leverage Level, this is about implementing systems into your business.. This week we move on to Level 4 – Team
Team provides the structure for growth in the business.
“Together Everyone Achieves More”
In business, a team can be defined as a group of people with a full set of complementary skills required to complete a task, job or project.
1. Operate with a high degree of interdependence
2. Share authority and responsibility for self management
3. Are accountable for the collective performance
4. Work towards a common goal and shared reward(s)
A team becomes more than just a collection of people when a strong sense of purpose and mutual commitment creates synergy, thus generating performance greater than the sum of the performance of its individual members.
1. Strong Leadership
As the business owner it is critically essential that as the Leader, you create and hold the Vision and Purpose for the business and set the Expectations for the team around these …
2. Common Goal
Having a Common Goal enrols and inspires the team to work towards achieving the best outcomes for the business
3. Rules of the Game
Setting the culture for the business entitles individuals the right to be part of the team. When ALL of the team members understand and know what the Rules of the Game are that they are playing by in the workplace, it makes for a happier environment to work in achieving the organisations objectives …
4. Action Plan
This is putting a plan in place so the Everyone knows Who Does What and By When. Developing an action plan can help change makers turn their visions into reality, and increase efficiency and accountability within an organization. An action plan describes the way your organisation will meet its objectives through detailed action steps that describe how and when these steps will be taken …
5. Support Risk Taking
Some of the greatest business and productivity improvements have been achieved through team members taking a calculated risk in trying something different in seeking improvement. Let people test their ideas in seeking out Constant and Never Ending Improvement …
6. 100% Involvement/Inclusion
Having employees 100% involved creates Positive Synergy within the team. When people share common interests, they align their individual efforts toward the same goal. More specifically, they find personal affinities that help them work together, seek opportunities to leverage each other’s talents, and measure the results of their collective efforts with respect to their common goal.
7. Know and Appreciate Your People
When you get to know your team and understand what motivates them, what ticks them off and what they respond to, both personally and professionally, you can then provide them with a work environment that they love coming to every day.
One of the most important considerations in building a winning team is to have a well documented and robust Recruitment Process.
The key points for a robust recruitment process are:
1. Person Profile
Define the key skills and personal attributes that you are seeking for the role in question. What are the key elements that will enable the person to ‘fit the team culture’ …
2. Position Description
Define the key position requirements and scope of the role including Key Performance Indicators and measurement criteria for evaluating employee performance …
3. Job Advertisement
Write the ad with a ‘YOU’ focus outlining the key attributes that ‘the right person’ will be looking for in a new role. Sell the position …
4. Screening Process
Remember, some people are great at selling themselves but may not be able to deliver the ‘goods’. Conversely, other people may not be so good at selling themselves and what they ‘Can Do’, so it is imperative that you screening process brings out ALL of the details about the candidate …
The recruitment process should not be about a Selection process but more about the De-Selection process. The aim is to have candidates de-select themselves from the recruitment process …
6. Engagement and Induction
The final stage is making an offer and signing off on an Employment Contract and ensuring that you have a robust induction program for the new employee …
In today’s environment there are a number of new technologies that can be used by teams for improving efficiency and productivity.
A good example of this technology is ServiceM8. This is an app that is used by trade service based industries for communicating with customers and employees on a job lot basis and enables job tasks and communication to be delivered ‘on the spot’. Utilising technology reduces double and triple handling of the paperwork trail normally required in completing a job.
When considering what technology improvements you can make to increase your team’s efficiency, it is important to consider how the technology integrates with the other management systems you have in place.
Remember, creating a winning team is the final stage of being able to develop the team to the point where you are able to consider appointing a General Manager to run the business.
When you reach this point you can put the business on Auto-Pilot and have ‘A Commercial, Profitable Enterprise, That Works, Without You’.
In business, it is always the little things that get big results. Contact Us now if you are serious about achieving the success in your business that you are not achieving at the moment ...